We are here for you.
We are here
Discover how we can help you or someone you care about.
Our live helpline is available from 9am to midnight daily. You may choose to call us, email us or text us through our live chat service.
Not sure where to seek help from or worried about cost? We provide free professional counselling and referral services for anyone up to 35 years old.
Not ready to see a counsellor yet? That’s okay! Our team of Youth Heroes are here to provide peer support and friendship to you and your trusted circle of friends and loved ones.
Frequently Asked Questions
Looking for the right kind of support can be a confusing and daunting process. Youthline can help you find the most appropriate support service based on your unique needs and circumstances.
Yes, you may! We understand that taking the first step to seek professional support can feel strange or intimidating and we welcome you to bring someone you trust with you on this journey.
Yes, we believe cost should not be a barrier to seeking help and our services are free for anyone up to 35 years old, regardless of race, religion or social-economic background.
All our counsellors are also professionally trained and qualified.
Your privacy is very important to us and everything you share with our team is strictly confidential.
You can gently encourage your friend to reach out to us or offer to accompany that friend to meet our counselling team. You are also welcome to reach out to us for advice on how best to help your friend.
Please call 995 for emergency medical services.
Yes, counselling sessions are available on weeknights and weekends. Please reach out to us at firstname.lastname@example.org to book an appointment.
We provide a welcoming and non-judgemental environment for you to receive the support you need without fear.
Every story matters to us so whatever your background or circumstances, we accept you as you are.